Shipping & Returns

Last updated November 2026.

Shipping

Orders are fulfilled and shipped via USPS. You will receive a shipping confirmation email with tracking information once your order has been fulfilled.

Free Shipping

Free shipping is available on all orders over $99 within the United States.

Orders of $99 or less: a flat shipping rate applies at checkout.

Returns & 30-Day Satisfaction Guarantee

We offer a 30-day return window and a 30-day satisfaction guarantee.

To start a return, contact customer service to request a prepaid return label. No refund or replacement is issued until the returned product is received and inspected.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us promptly with photos. We will arrange a replacement or refund as appropriate.

Contact

support@empiresupplygroup.com · (253) 270-6482 · Monday–Friday, 10:00 AM – 4:00 PM Pacific Time