Frequently Asked Questions
Do you offer free shipping?
Yes. Free shipping on orders over $99 within the United States. Orders of $99 or less: a flat shipping rate applies at checkout.
How do returns work?
Contact customer service within 30 days to request a prepaid return label. Refunds or replacements are issued after the returned item is received and inspected.
Are the pool floats safe for children?
Pool floats and water loungers are recreational accessories and are not lifesaving devices. Always supervise children around water and follow all product safety instructions.
Do pool games need supervision?
Yes. Pool games should be used with adult supervision around water. Choose an appropriate play area and follow all product safety instructions.
Where are the products made?
Origin details for individual products appear on the product label or description when available.
How can I contact customer service?
Email support@empiresupplygroup.com or call (253) 270-6482 Monday–Friday, 10:00 AM – 4:00 PM Pacific Time.